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How secure is the patient information
stored by MIST?
Very secure. Unlike other systems,
MIST uses the desktop PC only to capture and view patient
data. All information is stored in the secure MIST server
managed by your organization's IS/IT dept. Since no records
are kept in the PC, there is no risk of access by unauthorized
personnel using the PC during off hours, etc.
The MIST server is located inside
your network firewall and is as secure as all other enterprise
systems. Back
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My enterprise can grow to several
hundred users, and the database may accumulate millions of
patient records. Can MIST support this volume?
Yes. MIST is designed specifically
for enterprise use. Depending on your card scan traffic and
database size, we will recommend suitable server hardware
and storage system for your capacity. Based on your estimated
usage, we can provide detailed traffic studies on the impact
of MIST load on your network.
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Do I need to install any software
on the PCs of MIST users?
MIST does not need a software client
installed on the user PC. MIST uses standard Internet Explorer
as its user interface. This unique feature allows almost instant
user activation with no need for IS/IT support. Back
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Do I need to upgrade the user PC
hardware for MIST?
No. MIST does not have any special
hardware, processor, or hard disk storage requirements. All
you need is a standard PC running Windows 98 or above with
a USB port. A miniature scanner will be plugged into the PC
to scan patient cards. Back
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How much training is needed for the
front desk personnel using MIST?
Almost none. MIST is intuitive to use
via a simple and easy-to-navigate interface. The users do
not need to start a new software program or get trained on
new functions. Similarly, there is no associated risk of a
software application crashing the PC or otherwise requiring
technical support. Back
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Does MIST perform OCR of the scanned
card image?
Yes. MIST performs OCR and displays
the text present on the scanned card image. Users can simply
click and drag the text into data fields on the screen. MIST
relies on the user to correctly fill in the information. Back
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What is auto-fill?
Auto-fill is a MIST feature that makes
the data input even simpler. It recognizes text information
(provided by the OCR) and automatically fills the relevant
patient record fields. The user needs to verify (and correct
if necessary) before confirming to save the record in the
database. Autofill uses anagram™ technology. Back
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Does MIST ensure correct scanning
of insurance cards?
MIST is a tool to improve productivity
by eliminating paper copying, filing and distribution. Just
like any record keeping process, MIST relies on the users
to correctly scan the cards and enter patient information.
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Can MIST provide statistical information
about its usage?
MIST is a real-time, centralized database
application and all information is always available up-to-date
in the server. The administrator can generate statistical
reports on usage based on location, users, insurance providers,
PCP or any other field in the database. Back
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How do I upgrade to newer versions
of MIST?
All MIST upgrades are automatic the
next time a user logs into the system. This is very similar
to logging into your bank (or credit card) web site and experiencing
a new interface as systems are upgraded.
There is no need for IS/IT support
for front desk users. MIST Server upgrades can be performed
during off hours. Back
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How do user licenses work?
User licenses can be purchased in increments
of 10 (starting from a minimum of 20). MIST can be used by
users (enabled in the system) up to the purchased limit. You
can disable users that are not actively using the system and
add other users up to the purchased limit. Purchasing and
enabling additional user licenses can be done remotely and
without any disruption to system operation. Back
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Can I use MIST from other PCs?
MIST provides full user mobility between
PCs, sites or cities. A user needs to log out of a session
before being able to log in with the same user id and password
again, from any location. Back
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If I need more scanners than user
licenses (for potential users),
what do I do?
You can purchase just the scanners,
either from Sophix or directly from the manufacturer. Sophix
does not manufacture scanners or mark-up scanner price. You
do not have to purchase a user license for each scanner. Back
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What if I have some users that just
need to view the records but don't need to scan patient cards?
Similarly, users and scanners do not
have to match. Any MIST user can be a “viewer”.
You can add a scanner later if you need that user to scan
insurance cards. Back
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Can I generate bills using MIST?
MIST provides real-time access
to insurance card information used by billing departments.
Bill generation can vary between institutions. Future releases
of MIST will provide a direct interface to popular billing
systems. Please contact Sophix sales if your enterprise is
interested in a custom billing enhancement. Back
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I do not have an IS department, nor
do I want to own and maintain server hardware. How can I use
MIST?
Sophix is evaluating the feasibility
of offering MIST as a hosted application. This ASP model will
not require customers to own or maintain any servers. Instead,
Sophix would own and operate the MIST server that you can
securely access over the internet with SSL encryption. There
will be a set-up fee and usage-based pricing will apply on
a subscription basis. Please contact Sophix sales for details.
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